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What is The Home Shelf?
The Home Shelf is your go-to online store for a curated selection of home decor, furniture, and lifestyle products. We aim to bring you high-quality items that enhance the beauty and functionality of your living spaces.
How can I contact The Home Shelf?
You can reach us via email at info@thehomeshelf.com Our customer service team is available to assist you with any inquiries.
What is your shipping policy?
We offer fast and reliable shipping on all orders. Our standard shipping time is between 1 to 3 days. Once your order is dispatched, you will receive a tracking number to monitor your shipment.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 10 days of receiving it. The item must be in its original condition and packaging.
How do I return an item?
To initiate a return, please contact our customer service at info@thehomeshelf.com with your order number and reason for the return. Our team will provide you with further instructions.
When will I receive my refund?
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. You will be notified via email once your refund has been issued.
What should I do if I receive a damaged or incorrect item?
We apologize for any inconvenience caused. If you receive a damaged or incorrect item, please contact our customer service at info@thehomeshelf.com within 48 hours of receiving your order. We will arrange for a replacement or refund.
How do I create an account?
You can create an account by clicking on the "Sign Up" or "Register" button on our website and filling in the required information.